Shipping + Returns
 

RETURNS & EXCHANGES 

The Portland Outdoor Store Accepts Returns for ONLINE PURCHASES ONLY. Purchases made in store can be returned for store credit/exchange ONLY.

A 10% RE-STOCKING fee will be applied for online order returns!

HOW TO RETURN/EXCHANGE: 

  1. In person

  2. by mail

POLICY:

We will accept returns within 60 days for a full refund and within 90 days for an exchange. If your order was placed before the month of March 2020 you have 30 days to return for a full refund and 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

A small number of discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

CONDITIONS:

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

PANTS, JACKETS & TOPS

Please be careful with deodorant or makeup rubbing off on garments. 

REFUND :

DOMESTIC

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

No refunds on shipping for returns.

DAMAGED ITEMS:

If you receive an item that is damaged, please contact customer service immediately.

AUTHENTICITY/WARRANTY:

POS only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. POS warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.

After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.